1. Introduction
This Privacy Policy describes how Roset ("we," "us," or "our") collects, uses, and shares information when you use our services. We are committed to protecting your privacy and complying with applicable data protection laws.
2. Information We Collect
Information You Provide
- Account information (name, email, organization)
- Payment and billing information
- Communications with us (support requests, feedback)
- Any other information you choose to provide
Information Collected Automatically
- Usage data (API requests, feature usage, logs)
- Device and connection information (IP address, browser, operating system)
- Metadata related to files and folders you manage through our Services
Note on File Content: To provide our transformation services, we process file content through extraction providers (such as Reducto, OpenAI, Gemini, and Whisper) to generate structured outputs (markdown, embeddings, metadata, thumbnails, and searchable indexes). File content is processed transiently and is not stored beyond what is necessary to deliver variants. We do not use your file content to train models.
3. How We Use Information
We use collected information to:
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Communicate with you about products, services, and updates
- Monitor and analyze usage patterns
- Detect, prevent, and address security issues and fraud
- Comply with legal obligations
- Any other purpose with your consent
4. How We Share Information
We may share information with:
- Service Providers: Third parties that help us operate our Services (hosting, payments, analytics, support)
- Storage Providers: Cloud storage services you connect to our platform
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Legal Requirements: When required by law or to protect rights and safety
- With Your Consent: For any other purpose you authorize
We may share aggregated or anonymized information that cannot identify you.
5. Data Retention
We retain information for as long as necessary to provide our Services and fulfill the purposes described in this policy. When you delete data or close your account, we will delete or anonymize your information within a reasonable timeframe, except where retention is required by law.
6. Data Security
We implement appropriate technical and organizational measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Object to or restrict processing
- Data portability
- Withdraw consent
To exercise these rights, contact us at privacy@roset.dev.
8. International Transfers
Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards to ensure your information remains protected in accordance with this policy.
9. Children
Our Services are not directed to children under 16. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us.
10. Changes to This Policy
We may update this policy from time to time. We will notify you of material changes by posting the updated policy on our website or through other communications. Your continued use of the Services after changes become effective constitutes acceptance of the updated policy.
11. Governing Law
This Privacy Policy is governed by the laws of the State of Qatar.
12. Contact Us
For privacy-related questions or to exercise your rights, contact us at: privacy@roset.dev